VISA and the VISA Brand Mark are registered trademarks of VISA Incorporated. The Card is issued by Valitor hf. pursuant to license from VISA Europe. Valitor is authorised by the Financial Supervisory Authority in Iceland as a Credit Institution, allowed to conduct electronic money services.
For clients who signed after 11 February 2016 these terms and conditions apply – click here.
For clients who signed before 11 February 2016 these terms and conditions apply – click here.
Virtual Prepaid Card Terms and Conditions (These apply to clients who signed after 11 February 2016)
These terms and conditions apply to the virtual Prepaid Card.
In these terms and conditions (also “agreement”) “#8220;Prepaid Card” means the WEX Europe Prepaid VISA virtual Card which has been issued to the Organisation for use by its employees or contractors in their capacity as representatives of the Organisation. The Prepaid Card cannot be used by employees or contractors for their own personal use.
“Business Day” means a day other than a Saturday or Sunday on which banks are open for business in the UK.
“Denominated Currency” means pounds sterling, Euros, or US Dollars, depending on the denomination of the Prepaid Card.
“Organisation” means the organisation that has applied for a Prepaid Card.
“Lost or Stolen Card Contact Number” means our standard telephone numbers below, or for our text service 60777 from the registered mobile or +44 7786 200 690 from outside the UK.
“Employee” means the employee or contractor of the Organisation authorised to use the Prepaid Card on behalf of the Organisation for its corporate expenses only.
“Virtual Card” when used with reference to a Prepaid Card means the following information: PAN, CV2 code, Expiry Date.
“We”, “us” or “our” means VALITOR hf. or WEX Europe Limited acting on VALITOR hf.’s behalf in its capacity as Programme Manager as the context may require.
“Website” means our website at http://www.WEXeurope.com
“WEX Europe Account” means an account record created by the WEX Europe online portal for the Organisation. Such record shows the funds received from the Organisation to be available for loading onto Prepaid Cards, but which are not already available to spend using a Prepaid Card. When a Prepaid Card is created using the WEX Europe online portal and loaded from a WEX Europe Account, the balance of the WEX Europe Account is reduced and the balance of the Prepaid Card increases by the corresponding amount.
A copy of these Terms and Conditions can be downloaded at any time from our Website.
“Contact Details”: if there are any queries, please contact us using our Contact Details:
– Telephone: 0845 200 3778 or + 44 20 3059 1207 from outside the UK;
– Mailing address: WEX Europe, PO Box 60826, London W6 6GB, United Kingdom;
– Email: customer.services@wexeurope.com
1. WEX Europe Prepaid VISA Card
2. Applying for and activating the Prepaid Card
3. Loading the Prepaid Card
4. Using the Prepaid Card
5. Authorising Transactions
6. Cancellation and expiry of the Prepaid Card
7. Keeping the Prepaid Card secure
8. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
9. Our liability
10. The right to a refund
11. Changes to this agreement
12. The Fees and Limits
13. The details
14. Data protection
15. Disputes with retailers
16. Communication
17. Complaints
18. Assignment
19. Warranties
20. Transfer to a new prepaid card
21. Governing law
22. Corporate opt out
23. Prepaid Card issuer
1. WEX Europe Prepaid VISA Card
The Employee can use the Prepaid Card to make online or telephone payments to merchants who accept Visa. The Prepaid Card will be restricted to only work with certain merchants; these have been notified by us to the Organisation separately. This list may change from time to time and the Organisation will be notified accordingly.
Before using the Prepaid Card the Employee needs to make sure there are enough funds loaded on it for the payment the Employee wishes to make with it. The Employee can only use the Prepaid Card to make one payment, after which the Prepaid Card can no longer be used. Any balance of funds remaining on the Prepaid Card after it has been used to make a payment can be returned to the WEX Europe Account held on behalf of the Organisation for the Organisation to use for loading new Prepaid Cards. The Prepaid Card is not a credit card and is not in any way connected to a bank account. No interest will be earned on any funds loaded on the Prepaid Card or held in the WEX Europe Account.
2. Applying for and activating the Prepaid Card
The Organisation may only permit an Employee to apply for and activate a Prepaid Card for use on the Organisation’s behalf. We may ask for evidence from the Organisation and/or Employees in order to identify and verify the Organisation and/or Employees. We may ask the Organisation for evidence of the identity of its directors, major shareholders and/or contract signatories. We may ask for documentary evidence to prove this and/or we may carry out checks on the Employee and the Organisation electronically.
In performing these checks personal information provided by the Employee may be disclosed to a registered Credit Reference Agency who may keep a record of that information. The Employee can rest assured that (i) this is done only to confirm his/her identity, (ii) a credit check is not performed, and (iii) the Employee’s credit rating will be unaffected.
By opening the WEX Europe Account the Organisation agrees to this agreement.
Funds can only be loaded from the WEX Europe Account to the Prepaid Card by the Employee acting on behalf of the Organisation or by the Organisation. Only one load of funds is permitted so the Employee or the Organisation, as applicable, should ensure that sufficient funds are loaded for the payment to be made with the Prepaid Card. Minimum and maximum load limits apply and have been notified to the Employee or the Organisation separately. We reserve the right to refuse to accept any particular loading transaction.
Funds will be made available to the Organisation in the WEX Europe Account by 8:00pm on the Business Day they are received into the relevant bank account (as notified to the Organisation separately) as cleared funds, provided they are received by 5:00pm on that Business Day. Funds received after 5:00pm will be loaded into the WEX Europe Account by 8:00pm of the next Business Day.
A Prepaid Card can be created and loaded at any time using funds which are available within the WEX Europe Account. A Prepaid Card cannot be loaded with more than the amount of funds available within the WEX Europe Account.
4. Using the Prepaid Card
A Limit may be applied to the amount of the payment which can be made with the Prepaid Card for the protection of the Organisation. Such limit (if any) has been notified to the Employee or the Organisation (as the case may be) separately.
A Prepaid Card can be requested by the Employee on behalf of the Organisation through the WEX Europe online portal, provided the Employee has been granted the relevant access rights by the Organisation. Prepaid Cards can also be automatically requested and used by the Organisation’s business systems to automate the payment of suppliers, provided the Organisation has carried out the relevant technical integration with us and has been provided with the relevant security information by us.
Detailed instructions on how to use the Prepaid Card have been notified by us to the Employee or the Organisation separately. For the avoidance of doubt, a Prepaid Card may only be used once for one payment transaction.
The payment made using the Prepaid Card shall be in the Denominated Currency of the Prepaid Card. If the amount payable is in another currency, the amount payable shall be converted at the VISA conversion rate at the time the payment is processed, and a Foreign Currency Fee will apply. Details of fees have been notified to the Organisation separately.
We will deduct the value of the payment from the balance on the Prepaid Card as soon as the payment is made. We will also deduct any applicable fees as soon as they become payable by the Organisation. These may be deducted from the Prepaid Card or the WEX Europe Account balance. See section 12 for information about fees.
We may ask the Employee or the Organisation not to use the WEX Europe Account and/or a Prepaid Card and to destroy the information which the Prepaid Card consists of. We may at any time suspend the WEX Europe Account and/or a Prepaid Card or refuse to issue or replace the Prepaid Card for reasons relating to the following:
(a) we are concerned about the security of the WEX Europe Account or the Prepaid Card;
(b) we suspect the WEX Europe Account or the Prepaid Card is being used in an unauthorised or fraudulent manner; or
(c) we need to do so to comply with the law.
We will inform the Organisation in advance, or if unable to do so immediately after, of any such suspension, giving our reasons for these steps unless informing the Organisation would compromise reasonable security measures or be otherwise unlawful. We will reactivate or issue a new WEX Europe Account and issue the Organisation with a replacement Prepaid Card if after further investigations we believe that such circumstances no longer apply.
Like other payment cards, we cannot guarantee a merchant will accept the Prepaid Card. We may also refuse to effect a payment:
(a) if we are concerned about security of the Prepaid Card or we suspect the Prepaid Card is being used in an unauthorised or fraudulent manner;
(b) if sufficient funds are not loaded on the Prepaid Card at the time of a transaction to cover the amount of the payment and any applicable fees;
(c) if we have reasonable grounds to believe that the Employee is acting in breach of this agreement;
(d) if we believe that a payment is potentially suspicious or illegal (for example, if we believe that a payment is being made fraudulently); or
(e) because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing payments.
If we refuse to authorise a payment, we will, if practicable, tell the Employee or the Organisation the reason why immediately unless it would be unlawful for us to do so. The Employee or the Organisation may correct any information we hold and which may have caused us to refuse a payment by contacting us on 0845 508 45806 or +44 20 3051 4149 from outside the UK.
5. Authorising Transactions
A Prepaid Card payment will be regarded as authorised by the Organisation when an Employee authorises the payment at the point of sale by following the instructions provided by the supplier to authorise the payment, which includes providing the Virtual Card details and/or providing any other details as requested.
Authorisation for a payment may not be withdrawn (or revoked) by the Organisation or the Employee after the time we have received it. However, the following payments may be withdrawn if the Organisation gives notice to the supplier (providing a copy of the notice to us): any payment which is agreed to take place on a date later than the date it was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place.
We may charge the Organisation a fee if a payment is revoked by it under this condition.
We will pay the funds required by the supplier to cover the payment authorised by the Organisation by the end of the next business day following receipt of their request.
A payment request will be received as follows:
(a) for purchases, at the time we receive the payment order from the merchant acquirer;
(b) for other transactions which are communicated directly to us, at the time the Employee asks us to complete the transaction.
6. Cancellation and expiry of the Prepaid Card
We may cancel the agreement for any reason by giving the Organisation at least one month’s notice.
We may cancel the agreement for any reason by giving the Organisation at least 15 business days’ notice:
(a) if the Organisation or an Employee breaks an important part of this agreement, or repeatedly breaks the agreement and fails to resolve the matter in a timely manner;
(b) if the Organisation or an Employee acts in a manner that is threatening or abusive to our staff, or any of our representatives; or
(c) if the Organisation fails to pay fees or charges that have been incurred or fails to put right any Shortfall.
We may cancel the agreement with immediate effect if the Organisation becomes insolvent, has suffered the appointment of a receiver, an administrator or administrative receiver to manage its business affairs and property, or has ceased to be able to pay its debts as they fall due.
We may also cancel this agreement, all Prepaid Cards and the WEX Europe Account immediately if we believe they are deliberately being used to commit fraud or for other illegal purposes. If we do this, we will tell the Organisation as soon as we are permitted to do so.
The Organisation may cancel the agreement for any reason by giving us at least two months’ notice.
If the agreement is cancelled, the Organisation must tell us what it wants us to do with any unused funds within three months of the date on which we inform the Organisation that the agreement is cancelled.
We can return the unused funds (less any outstanding payments and fees, including any Shortfall) to the Organisation’s bank account. A Refund Fee may be charged (see section 12 below for information about fees). Please note we will need to verify the Organisation’s identity in order to satisfy anti money laundering requirements. The Organisation must ensure that upon the termination of an Employee’s relationship the former Employee is no longer able to use Prepaid Cards.
The Prepaid Card will be valid for the period ending on the expiry date set out on the Prepaid Card.
This agreement will continue until cancelled pursuant to the provisions of this section 6.
7. Keeping the Prepaid Card secure
We will provide the Organisation with the balance of the WEX Europe Account and a statement of payments made using Prepaid Cards either by electronic means or on a secure webpage on our Website.
We will provide the Organisation with the necessary security details (“Passcode/Access Code”) in order to access the WEX Europe Account, and load and activate Prepaid Card. The Organisation must keep the Passcode/Access Code secure and prevent its misuse or misappropriation. The Organisation must ensure that each Employee will not misuse or misappropriate the Passcode/Access Code or permit third parties to do so.
8. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
If the Organisation knows or suspects that a Prepaid Card has been misappropriated, or that the Passcode/Access Code is known to an unauthorised person, or if it thinks a transaction has been incorrectly executed or is unauthorised, the Organisation must inform us without undue delay (but in respect of an unauthorised or an incorrectly executed transaction not later than six months from the date of the debiting of the transaction) by calling us on 0845 508 4580 or +44 20 305 14149 from outside the UK. The Organisation can also report these issues above via our Website.
The Organisation is liable for all unauthorised transactions except where our actions or omissions have directly caused the unauthorised transaction to occur.
Where we are liable for a non-executed or defectively executed transaction, we will without undue delay as appropriate refund the Organisation the amount of the transaction and refund any charges and interest that have arisen as a consequence of the non-execution or defective execution of the transaction provided the Organisation notified us of the transaction in accordance with this section 8.
9. Our liability
We will not be liable for any loss arising from:
(a) any cause which results from abnormal or unforeseen circumstances beyond our control, consequences of which would have been unavoidable despite all our efforts to the contrary;
(b) a supplier refusing to accept a Prepaid Card;
(c) our compliance with legal and regulatory requirements;
(d) our suspending, restricting or cancelling a Prepaid Card and/or the WEX Europe Account; or
(e) loss or corruption of data unless caused by our wilful default.
From time to time, the ability to use the Prepaid Card may be interrupted, e.g. when we carry out maintenance. If this happens, it may not be possible to:
(a) load the Prepaid Card;
(b) use the Prepaid Card to make a payment; or
(c) obtain information about the funds available in the WEX Europe Account and/or about recent Prepaid Card transactions.
We will not be liable for any loss arising from such interruptions.
We will also not be liable for:
(a) business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
(b) any indirect or consequential loss arising from the total or partial use or inability to use a Prepaid Card or the WEX Europe Account; (c) any losses and damages caused by fraud or illegal activity by the Organisation, the Employees and former Employees using a Passcode/Access Code or knowledge obtained from the Organisation.
10. The right to a refund
The Funds on the Prepaid Card
The funds on each Prepaid Card are for a single use. If the funds on a Prepaid Card are not fully spent when making a payment, the remainder is returned to the WEX Europe Account. If the funds on a Prepaid card are not spent prior to the Expiry Date of the Prepaid Card, the funds are returned to the WEX Europe Account.
The Funds in the WEX Europe Account
The Organisation may request a refund of the funds on the WEX Europe Account. To do so, the Organisation must send an e-mail to the WEX Europe Account Manager requesting a refund.
All refunds will be returned to the Organisation’s bank account. We reserve the right to see proof of the ownership of the bank account before transferring the funds to it. To enable us to comply with our legal obligations, we may ask the Organisation to provide us with information necessary to meet our anti money laundering obligations before we can process the refund request.
Where the currency of the refund amount is different to the currency of the Organisation’s bank account we will convert this before we refund the Organisation. Please note that exchange rates vary and also contain a buy / sell spread and therefore the exchange rate on any refund the Organisation receives will differ from the rate when Organisation transferred funds to the WEX Europe account. We will apply VISA standard rate on the day and will inform the Organisation of the exchange rate at the time of the refund.
11. Changes to this agreement
We may change this agreement, including fees, by notifying the Organisation by e-mail or other agreed means at least ten business days before the change is due to take effect. The notices and up-to-date version of the Prepaid Card terms and conditions will always be available on the Website. The Organisation should check the Website regularly for such notices and changes. The Organisation will be taken to have accepted the notified change unless the Organisation tell us that it does not agree to the change prior to the change being effective. In that event, we will treat that notice as notification that the Organisation wishes to terminate immediately. In such circumstances we will refund any balance on the Prepaid Card in accordance with section 6.
We may make immediate changes without notification to the exchange rate used to convert foreign transactions between two currencies as applicable.
For a transaction made in a foreign currency the Organisation can find out what the applicable exchange rate was at the time of the transaction via the VISA website.
12. The Fees and Limits
We do not charge any fees for checking the balance of the WEX Europe Account and the transactions made using Prepaid Cards via the Website.
Fees apply to the use of the Prepaid Card and these have been notified by us to the Organisation separately.
Load limits apply to the use of the Prepaid Card and these have been notified by us to the Organisation separately.
Authorisation will be requested for a transaction at the time of the transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card or in the WEX Europe Account for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by the Organisation unless it is due to an error on the part of the supplier to which the Prepaid Card was provided by an Employee as the means of payment, in which case we may seek the Shortfall from the supplier.
The Organisation agrees that once we make this Shortfall known to the Organisation, we may charge the Organisation for the Shortfall amount. We may charge the amount of the Shortfall arising from a Prepaid Card to the WEX Europe Account, to any other payment method which the Organisation may designate at that time, or any payment methods the Organisation may have used in the past or may have registered with us,. Until we are reimbursed the Shortfall amount, we may suspend all Prepaid Cards and the WEX Europe Account. In addition, we reserve the right to charge the Organisation an Administration Fee for each transaction that the Organisation makes using the Prepaid Card that results in a Shortfall or increases the Shortfall amount.
13. Organisation details
The Organisation must let us know as soon as possible if the Organisation changes its contact details, or its legal status, such as its legal form or place of domicile. If we contact the Organisation in relation to the WEX Account or Prepaid Cards, for example, to notify the Organisation that we have cancelled a Prepaid Card or to send the Organisation a refund by cheque, we will use the most recent contact details the Organisation has provided to us. Any e-mail to the Organisation will be treated as being received as soon as it is sent by us. We will not be liable to the Organisation if its contact details have changed and it has not told us.
14. Data protection
We will use any personal information collected in the course of providing our services under this agreement in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website; it includes details of the personal information that we collect, how it will be used, and who we pass it to.
15. Disputes with retailers
If the Organisation has any disputes about purchases made using the Prepaid Card, it should settle these with the relevant merchant. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with the Prepaid Card. Remember that once an Employee has used the Prepaid Card to make a purchase, we cannot stop that transaction.
16. Communication
If the Organisation has an enquiry relating to the WEX Europe Account and Prepaid Cards, it can call our customer service telephone line on 0845 508 4580 or +44 20 3051 14149 from outside the UK.
17. Complaints
The Prepaid Card programme is managed by WEX Europe as Co-Brand Partner. If the Organisation is unhappy in any way with the WEX Europe Account and Prepaid Cards or the way they are managed, it should tell us by contacting us using our Contact Details so we can investigate the circumstances for the Organisation. Details of our complaints procedure can also be obtained on our Website. Any complaints the Organisation has will be dealt with quickly and fairly.
18. Assignment
We may assign the benefit and burden of our rights and obligations under this agreement at any time, on giving the Organisation one month’s notice. If we do this, the Organisation’s rights will not be affected. The Organisation may not assign, mortgage, sub-contract or otherwise transfer its rights and obligations under this agreement.
19. Warranties
We explicitly exclude all warranties implied by common law, statute or custom that are not expressly set out in this agreement to the maximum extent permitted by law regarding the quality and suitability of our services provided under this agreement.
20. Transfer to a new prepaid card
We may transfer the unused balance in the WEX Europe Account to a new account and prepaid card service provided by a prepaid card issuer other than VALITOR hf. at any time. Before we do this, we will give the Organisation at least one month’s notice of the new prepaid card arrangements and the new prepaid card terms and conditions. Unless the Organisation advises us within the one-month period that it does not want a new account and prepaid card service from the new prepaid card issuer, the Organisation will be deemed to have agreed to the automatic transfer of the unused balance on the WEX Europe Account to a new account provided by the new prepaid card issuer.
21. Governing law
This Agreement is concluded in English. All communications with the Organisation will be in English. These terms and conditions will be governed by English law. The parties submit to the exclusive jurisdiction of the English courts regarding this agreement, and all issues and disputes arising from it. VALITOR hf. reserves the right to apply for interim relief in other jurisdictions where necessary to protect its interests.
22. Corporate opt out
The parties agree that no national implementation of:
(a) Title III of the Payment Services Directive (2009/64/EC) (“PSD”);
(b) article 52(1) PSD, the second subparagraph of article 54(2) PSD, and articles 59, 61, 62, 63, 66 and 75 PSD; and
(c) the time period set out in article 58 PSD,
applies to our provision of services under this agreement.
23. Prepaid Card issuer
The WEX Europe Account is held and all Prepaid Cards are issued by VALITOR hf. whose principal office is Dalshraun 3, 220 Hafnarfjordur, Iceland. VALITOR hf. is authorised and regulated by the Icelandic Financial Services Authority as a credit institution (registered number 500683-0589) and is permitted to issue e-money. For foreign exchange services we use Currencies Direct which is registered with HM Revenue & Customs (Registration number 12132225).
Virtual Prepaid Card Terms and Conditions (These apply to clients who signed before 11 February 2016)
These terms and conditions apply to your Virtual Prepaid Card. You must read them carefully.
In these terms and conditions “Prepaid Card” means the WEX Europe Prepaid VISA virtual Card which has been issued to you, to your Organisation, or to your Organisation for your use, and any additional, secondary or companion cards issued to you or your Organisation.
“Business Day” means a day other than a Saturday or Sunday on which banks are open for business in the UK.
“WEX Europe Account” means an account record created by the WEX Europe online portal for the Organisation. Such record shows the funds received from the Organisation to be available for loading onto Prepaid Cards, but which are not already available to spend using a Prepaid Card. When a Prepaid Card is created using the WEX Europe online portal and loaded from a WEX Europe Account, the balance of the WEX Europe Account is reduced and the balance of the Prepaid Card increases by the corresponding amount.
“Denominated Currency” means pounds sterling, Euros, or US Dollars, depending on the denomination of the Prepaid Card.
“Organisation” means your organisation or employer as applicable where they have applied for a Prepaid Card for use by you or by the Organisation themselves.
“Lost or Stolen Card Contact Number” means our standard telephone numbers below, or for our text service 60777 from your registered mobile or +44 7786 200 690 from outside the UK. “You” means the named Prepaid Card holder and the authorised user of the Prepaid Card and any additional, secondary or companion Prepaid Cardholders. “Virtual Card”, when used with reference to a Prepaid Card means the following information; PAN, CV2 code, Expiry Date.
“We”, “us” or “our” means VALITOR hf. or WEX Europe acting on its behalf in its capacity as Programme Manager.
“Website” means our website at www.wexeurope.com
You can download a copy of these Terms and Conditions at any time from our Website.
“Contact Details”: if there is anything you do not understand or agree with please contact us using our Contact Details:
– Telephone: 0845 200 3778 or + 44 203 059 1207 from outside the UK;
– Mailing address: WEX Europe, PO Box 60826, London W6 6GB, United Kingdom;
Contents
1. Your WEX Europe Prepaid VISA Card
You can use the Prepaid Card to make online or telephone payments to merchants who accept Visa. The Prepaid Card will be restricted to only work with certain merchants; these have been notified by us to the Organisation separately. This list may change from time to time and the Organisation will be notified accordingly.
Before using the Prepaid Card you need to make sure there are enough funds loaded on it for the payment you wish to make with it. You can only use your Prepaid Card to make one payment, after which the Prepaid Card can no longer be used. Any balance of funds remaining on the Card after it has been used to make a payment can be returned to the WEX Europe Account held on behalf of the Organisation for the Organisation to use for loading new Prepaid Cards. Your Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card or held in the WEX Europe Account.
2. Applying for and activating your Prepaid Card
To apply for our Prepaid Card you must be at least 18 years old and a UK resident. We may ask to see the evidence you or your Organisation hold to evidence who you are and your address. We may ask documentary evidence to prove this and/or we may carry out checks on you electronically. Such evidence may be provided on your behalf by your Organization.
In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency who may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
By using the Prepaid Card you are agreeing to these terms and conditions.
3. Loading your Prepaid Card
Funds can be loaded from your WEX Europe Account to your Prepaid Card by you or your Organisation as applicable, but only one load of funds is permitted so you should ensure that you load sufficient funds for the payment you wish to make with your Prepaid Card. Minimum and maximum load limits apply and have been notified to you or the Organisation (as the case may be) separately. We reserve the right to refuse to accept any particular loading transaction.
Funds will be made available to you or your Organisation in your WEX Europe Account by 8:00pm on the Business Day they are received in to the relevant bank account (as notified to the Organisation separately) as cleared funds, provided they are received by 5:00pm on that Business Day. Funds received after 5:00pm will be loaded in to your WEX Europe Account the next Business Day by 8:00pm.
Your Prepaid Card can be created and loaded at any time using funds which are available within your WEX Europe Account. A Prepaid Card cannot be loaded with more than the amount of funds available within your WEX Europe Account.
4. Using your Prepaid Card
You can use the Prepaid Card to make online or telephone payments to merchants who accept Visa. The Prepaid Card will be restricted to only work with certain merchants; these have been notified by us to the Organisation separately. This list may change from time to time and you or the Organisation will be notified accordingly.
A Limit may be applied to the amount of the payment which can be made with your Prepaid Card for your protection. Such limit (if any) has been notified to you or the Organisation (as the case may be) separately.
A Prepaid Card can be requested by you on behalf of your Organisation through the WEX Europe online portal, provided you have been granted the relevant access rights. Prepaid Cards can also be automatically requested and used by your Organisation’s business systems to automate the payment of suppliers, provided your Organisation has carried out the relevant technical integration with us and been provided with the relevant security information by us.
Detailed instructions on how to use your Prepaid Card have been notified by us to you or the Organisation separately. For the avoidance of doubt, a Prepaid Card may only be used once for one payment transaction.
The payment made using your or your Organisation’s Prepaid Card shall be in the Denominated Currency of the Prepaid Card. If the amount payable is in another currency, the amount payable shall be converted at the VISA conversion rate at the time they process the payment, and a Foreign Currency Fee will apply. Details of fees have been notified to you or your Organisation (as the case may be) separately..
We will deduct the value of your payment from the balance on your Prepaid Card as soon as it is made. We will also deduct any applicable fees as soon as they become payable by you. These may be deducted from the Prepaid Card or the WEX Europe Account balance. See Section 12 for information about fees.
The Prepaid Card belongs to us. We may ask you not to use your Prepaid Card and to destroy the information which your Prepaid Card consists of. We may at any time suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following: we are concerned about security of your account or Prepaid Cards we have issued to you; we suspect your account is being used in an unauthorised or fraudulent manner; or we need to do so to comply with the law.
If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. We will issue you with a replacement Prepaid Card if after further investigations we believe that such circumstances no longer apply.
Like other payment cards, we cannot guarantee a payee will accept your Prepaid Card. We may also refuse to effect a payment:
if we are concerned about security of your Prepaid Card or we suspect your Prepaid Card is being used in an unauthorised or fraudulent manner;
if sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the payment and any applicable fees;
if we have reasonable grounds to believe that you are acting in breach of this agreement;
if we believe that a payment is potentially suspicious or illegal (for example, if we believe that a payment is being made fraudulently);
or because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing payments.
If we refuse to authorise a payment, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a payment by contacting us on 0845 200 37786 or +44 203 059 1207 from outside the UK.
5. Authorising Transactions
A Prepaid Card payment will be regarded as authorised by you where you authorise the payment at the point of sale by following the instructions provided by the supplier to authorise the payment, which includes:
providing the Prepaid Card Virtual Card details and/or providing any other details as requested.
Authorisation for a payment may not be withdrawn (or revoked) by you after the time we have received it. However, the following payments may be withdrawn if you give notice to the supplier (providing a copy of the notice to us):
any payment which is agreed to take place on a date later than the date it was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place.
We may charge you a fee if a payment is revoked by you under this condition.
We will pay the funds required by the supplier to cover the payment authorised by you within 3 days of us receiving their request. A payment request will be received as follows:
for purchases, at the time we receive the payment settlement instruction from the merchant acquirer;
for other transactions which are communicated directly to us, at the time you ask us to complete the transaction.
6. Cancellation and expiry of your Prepaid Card
You have a legal right to cancel your Prepaid Card up to 14 days after you receive the Prepaid Card without being charged the Refund Fee – this 14 day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14 day Cooling-Off Period without notice and any funds remaining on your Prepaid Card will be returned to you or your Organisation within 5 working days subject to satisfactory checks being completed.
We may also cancel your agreement for any reason by giving you at least 2 month’s notice:
if you break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
if you act in a manner that is threatening or abusive to our staff, or any of our representatives;
if you fail to pay fees or charges that you have incurred or fail to put right any Shortfall;
in the event of your death;
in the event your Organisation becomes insolvent , has suffered the appointment of a receiver, an administrator or administrative receiver to manage its business affairs and property, or has ceased to be able to pay its debts as they fall due.
We may also cancel this agreement or suspend your Prepaid Card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this we will tell you as soon as we are permitted to do so.
If we cancel your Prepaid Card you must tell us what you want us to do with any unused funds within 3 months of the date we tell you your Prepaid Card is cancelled. We can return the funds to the loading source, to the bank account in the same name as the Prepaid Card account. Please note we will need to verify your identity in order to satisfy Anti-Money Laundering requirements. If your Prepaid Card is linked to your Organisation, it will be cancelled if you leave your current employment and you must ensure that the Prepaid Card is returned to your Organisation or destroyed. You must not use the Prepaid Card after you leave your Organisation and you will be liable for any funds spent on the Prepaid Card after this time and you agree to pay us for any amount outstanding.
If your Prepaid Card is cancelled, we will immediately block your Prepaid Card so it cannot be used. You will not be entitled to a refund of money you have already spent on a payment or pending payment or any fees for use of the Prepaid Card before the Prepaid Card is cancelled. You can cancel your Prepaid Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Card.
If you cancel your Prepaid Card, once any payment and all fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Right to a Refund” section below for further information. A Refund Fee may be charged (see section 12 below for information about fees) unless you cancel your Prepaid Card within 14 days of receiving it.
Your Prepaid Card will be valid for the period ending on the expiry date set out on your Prepaid Card. This agreement will terminate when your Prepaid Card issued under this agreement expires.
7. Keeping your Prepaid Card secure
You should treat your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let anyone else use it.
We will provide you with your Prepaid Card balance and a statement of payment made either by electronic means or on a secure webpage on our Website. Your statement will show:
information relating to the Prepaid Card payment which will enable it to be identified; the amount of the Prepaid Card payment shown in the currency in which the payment was paid or debited to the account; the amount of charges for the transaction; the date the transaction is authorised or posted on to the account
Your Passcode / Access code is needed to access your Prepaid Card details on the Website. When you are issued with your Passcode/Access code you must immediately memorise it and delete the text or email notification. Do not write it down or share it with anyone.
8. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
If you know or suspect that your Prepaid Card Virtual Card is lost or stolen, or that the Passcode / Access Code is known to an unauthorised person, or if you think a transaction has been incorrectly executed you must tell us without undue delay (but in respect of unauthorisedincorrectly executed transactions not later than 13 months of the date of the debit) by calling us on 0845 200 3778 or +44 203 059 1207 from outside the UK.
You can also report your Prepaid Card lost or stolen via our Website or via text message 24 hours a day, simply text CARD STOP STOLEN or CARD STOP LOST to our Lost or Stolen Card Contact Number. In addition, you can ask your Organisation to block your Prepaid Card.
Your maximum liability for any unauthorised transactions on your Prepaid Card is £50, unless the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card or PIN secure or by failing to notify us and without delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the payment instrument), in which case you may be liable for any loss we suffer because of the use of the Prepaid Card.
Provided you have not acted fraudulently we will refund the amount of any transactions which our investigations show are not authorised by you arising after you notify us of the loss, theft, misappropriation or unauthorised use of your Prepaid Card.
9. Our liability
We will not be liable for any loss arising from:
any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
a retailer refusing to accept your Prepaid Card; or
our compliance with legal and regulatory requirements;
us suspending, restricting or cancelling your Prepaid Card or refusing to issue or replace it in accordance with Clause 4 above;
loss or corruption of data unless caused by our wilful default.
From time to time, your ability to use your Prepaid Card may be interrupted, e.g. when we carry out maintenance. If this happens, you or your Organization may be unable to load your Prepaid Card, you may be unable
(a) to use your Prepaid Card to pay for purchases or obtain cash from ATMs and/or
(b) to obtain information about the funds available in your Prepaid Card and/or about your recent Prepaid Card transactions.
We will not be liable for any loss arising from such interruptions.
We are also not liable for:
business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
any indirect or consequential loss arising from your total or partial use or inability to use your Prepaid Card, or the use of your Prepaid Card by any third party;.
10. Your right to a refund
The Funds on your Prepaid Card
You or Your Organisation may request a refund of the funds on your Prepaid Card or in your WEX Europe Account. To do so, you or your Organisation must send us an e-mail to your WEX Europe Account Manager requesting a refund. You can move unspent funds back from your Prepaid Card to your WEX Europe Account, instructions to do this have been notified by us to you or the Organisation separately.
All refunds will be returned to your Organisation or you on the payment instrument that you used to fund the WEX Europe Account. We reserve the right to see proof of your ownership of the payment instrument before transferring the funds to it. To enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.
Where the currency of the refund amount is different to the currency of the payment instrument that you used to fund the Prepaid Card we will convert this before we refund you. Please note that exchange rates vary and also contain a buy / sell spread and therefore the exchange rate on any refund you receive will differ from the rate when you loaded onto your Prepaid Card. We will apply our standard rate on the day and will inform you of the exchange rate at the time of the refund.
Refunding Transactions
You may be entitled to claim a refund in relation to a transaction where: the transaction was not authorised under this agreement;
we are responsible for a transaction which was incorrectly executed and notified to us in accordance with section 8 above;
a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you could reasonably have expected taking into account normal spending patterns on the Prepaid Card or the circumstances of the transaction. A claim for a refund in such pre-authorisation circumstances will not be accepted if the amount of the transaction was made available to you at least 4 weeks before the transaction date or if the claim is made more than 8 weeks after being debited to your account.
11. Changes to these terms
We may change these terms by notifying you by e-mail or other agreed means at least 60 days before the change is due to take effect. The notices and up-to-date version of the Prepaid Card terms and conditions will always be available on the Website. You should check the Website regularly for such notices and changes. You will be taken to have accepted the notified change unless you tell us that you do not agree to the change prior to the change being effective. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances we will refund any balance on the Prepaid Card in accordance with section 10 above and you will not be charged a Refund Fee.
We may make immediate changes to the exchange rate used to convert foreign transactions between two currencies as applicable.
For a transaction made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the VISA website.
12. The Fees and Limits
We do not charge any fees for checking your on-line balance and transactions.
Fees apply to the use of the Card, these have been notified by us to you or the Organisation (as the case may be) separately.
Load limits apply to the usage of the card, these have been notified by us to you or the Organisation (as the case may be) separately.
If we decide to increase or impose any new fees, we will tell you or your Organisation by e-mail, text, or post, at least two months before any changes take effect.
Authorisation will be requested for a transaction at the time of the transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the supplier to which the Prepaid Card was provided by you as the means of payment, in this circumstance we may seek the Shortfall from the supplier.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the Shortfall from your WEX Europe Account, any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or any payment methods you may have used in the past or have registered with us, or against any funds which you may subsequently load onto your Prepaid Card or on any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card and any additional Prepaid Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card. Alternatively, we may seek to recover any Shortfall directly from your Organisation who requested the Prepaid Card on your behalf.
13. Your details
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Card, for example, to notify you that we have cancelled your Prepaid Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
14. Data protection
In purchasing the Prepaid Card and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don’t want to receive any marketing materials from us.
15. Disputes with retailers
If you have any disputes about purchases made using your Prepaid Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Card. Remember that once you have used your Prepaid Card to make a purchase we cannot stop that transaction.
16. Communication
If you have an enquiry relating to your Prepaid Card, you can call our customer service telephone line on 0845 200 3778 or +44 203 059 1207 from outside the UK. Standard BT rates will apply to calls to the 0845 number from a fixed UK BT landline. Call costs from other networks may vary.
17. Complaints
The Prepaid Card programme is managed by WEX Europe as Co-Brand Partner. If you are unhappy in any way with your Prepaid Card or the way it is managed, tell us by contacting us using our Contact Details so we can investigate the circumstances for you. Details of our complaints procedure can also be obtained on our Website. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 and e-mail: enquiries@financial-ombudsman.org.uk
18. Compensation
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the unlikely event that VALITOR hf. becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
19. Assignment
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 months prior notice of this. If we do this, your rights will not be affected
20. Transfer to a new prepaid card
We may transfer your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than VALITOR hf. at any time. Before we do this, we will give you at least 2 months notice of the new Prepaid Card arrangements and the new Prepaid Card terms and conditions. Unless you advise us within the 2 month period that you do not want a new Prepaid Card from the new Prepaid Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.
21. Governing law
This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be governed by English law and English courts will deal with any legal proceedings between us.
22. Fund Protection
As a responsible e-money issuer, VALITOR hf. ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Card. In the event that VALITOR becomes insolvent, funds that you have loaded which have arrived with and been deposited by VALITOR are protected against the claims made by creditors.
23. Prepaid Card issuer
Your Prepaid Card is issued by VALITOR hf. whose principal office is Laugavegur 77, 101 Reykjavik, Iceland which is authorised and regulated by the Icelandic Financial Conduct Authority as a credit institution (registered number 500683-0589) and is permitted to issue e-money. Your Prepaid Card is the property of VALITOR hf. and is not transferable to anyone else. For foreign exchange services we use Currencies Direct which is registered with HM Revenue & Customs (Registration number 12132225).