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Definitions in these Terms and Conditions

“Agreement” means these Terms and Conditions and the Product Leaflet.

“Available Funds” means at any given time any unspent funds loaded onto Your Prepaid Card which is available to pay for transactions and fees and charges payable under these Terms and Conditions.

“Business Day” means any day other than a Saturday, Sunday or national public holiday on which banks are open for business in Gibraltar and the UK.

“Commencement Date” means the date You commence using the Prepaid Card or activate it.

“Denominated Currency” means GB Pounds sterling, Euros, or US Dollars, depending on the denomination of the Prepaid Card.

“Expiry Date” means the date printed on Your Card which is the date Your Prepaid Card will cease to work.

“Lost or Stolen Card Contact Number” means Our standard telephone numbers below, or for Our text service 60777 from Your registered mobile or +44 7786 200 690 from outside the UK.

“PIN” means Your unique personal identification number which is provided to You for use with Your Prepaid Card.

“Prepaid Card” means the primary Currency Wallet Prepaid Visa Card which has been issued to You for Your use and any additional Prepaid Card issued to You.

Product Leaflet” means a separate leaflet describing the specific features, terms, conditions and fees that apply to Your Prepaid Card.

“We”, “Us” or “Our” means IDT Financial Services Limited or WEX Europe acting on its behalf.

“Website” means http://www.currencywallet.com

“You” means the named Prepaid Card holder the authorised user of the Prepaid Card and any additional Prepaid Cardholders.

Customer Service Contact Details:

If there is anything You do not understand or agree with please contact Our 24/7 Customer Service using Our Contact Details:

Telephone: +44 (0)20 3059 1209;
Mailing address: Currency Wallet , PO Box 60826, London W6 6GB, United Kingdom;
Email: support@currencywallet.com – We will endeavour to respond to email enquiries within 1 Business Day.

Our business opening hours are Monday to Friday, 9am to 6pm. Correspondence received after the close of business on a particular day will be treated as having arrived on the following Business Day.

Contents:
1. Your Currency Wallet Prepaid Visa Card
2. Signing up for and activating Your Prepaid Card
3. Loading Your Prepaid Card
4. Using Your Prepaid Card
5. Authorising Transactions
6. Cancellation and expiry of Your Prepaid Card
7. Inactivity Fees
8. Keeping Your Prepaid Card secure
9. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
10. Our liability
11. Returning funds or refunding a transaction on Your Prepaid Card
12. Refunding transactions
13. Changes to this Agreement
14. The Fees and Limits
15. Your details
16. Data protection
17. Disputes with merchants
18. Communication
19. Complaints
20. Fund Protection
21. Assignment
22. Moving to a new prepaid card
23. Governing law
24. Prepaid Card issuer

  1. Your Currency Wallet Prepaid Visa Card

These Terms and Conditions set out the general terms and conditions that apply to Your Prepaid Card. These Terms and Conditions must be read in conjunction with the Product Leaflet, which describe the specific features, terms, conditions and fees applicable to Your Prepaid Card. Together these documents form the Agreement between You and Us governing the possession and use of Your Prepaid Card. If there is a conflict between the Terms and Condition and the Product Leaflet, the relevant Term or Condition in the Product Leaflet will apply. By signing up for the Prepaid Card or activating it (see Condition 2 below) You agree to this Agreement.

Copies of these Terms and Conditions can be found on the Website or by contacting Our Customer Service team on the details specified above.

This Agreement will commence on the Commencement Date and will terminate in accordance with Condition 6. This Agreement and all communications between Us and You shall be in the English language.
The Card is a prepaid payment card which may be used to pay for goods and services at participating retailers that accept Visa cards.
You will not be able to use Your Prepaid Card after its expiry date. However, We will issue You with a new Prepaid Card prior to expiry of Your existing Prepaid Card provided You have made transactions on Your Prepaid Card within the six months prior to its expiry date and/or there is sufficient funds on Your Prepaid Card account to cover any renewal fee before expiry of Your existing Prepaid Card. We will not issue You with a Prepaid Card if You advise Us not to.
Your Prepaid Card is not a credit card and is not in any way connected to Your bank account. You will not earn any interest on any funds loaded on Your Prepaid Card.

  1. Signing up for and activating Your Prepaid Card

The Card is a financial services product, and We are therefore required by law to hold certain information about Our customers. We use this information to administer Your Card, and to help Us identify You and Your Card in the event that it is lost or stolen. We only keep this information as long as is necessary and for the purposes described. Please see Condition 16 for more information.
To sign up for Our Prepaid Card You must be at least 18 years old and a UK resident. We may ask to see the evidence of You to prove who You are and Your address. We may request documentary evidence to prove this and/or We may carry out checks on You electronically.

In performing these checks personal information provided by You may be disclosed to a registered Credit Reference Agency who may keep a record of that information. You can rest assured that this is done only to confirm Your identity, that a credit check is not performed and that Your credit rating will be unaffected.

The activation of or use of the Prepaid Card will indicate to Us that You consent to the checks described in these Terms and Conditions being undertaken.

When You receive Your Prepaid Card, it will be issued to You in an inactive state. You will need to activate it by calling Us on 020 3059 1209 prior to use.

You must sign the signature strip on the back of the Prepaid Card as soon as it is received. Please refer to the Product Leaflet for all loading options, or refer to Condition 3 below.

Where permitted, You may request additional Prepaid Cards linked to Your Prepaid Card. You authorise Us to issue Prepaid Cards and PINs to the additional cardholders and You authorise each additional cardholder to authorise transactions on Your behalf. You remain responsible for any fees, transactions, use or misuse of any Prepaid Card or additional Prepaid Card requested by You.

This Agreement also applies to any additional Prepaid Cards and cardholders that You have arranged. It is important that You communicate this Agreement to any additional cardholders before they start using the Prepaid Card.

  1. Loading Your Prepaid Card

Funds can be loaded to Your Prepaid Card by You online, please see the Product Leaflet for any additional methods. Limits apply to the number of times Your Prepaid Card may be loaded in a day and certain minimum and maximum load limits apply, such limits are detailed in the Product Leaflet. We reserve the right to refuse to accept any particular loading transaction.

Upon receipt, Your funds will be available for use without delay.

A Load/Reload fee may apply for each load/reload that You make. Please see the Product Leaflet for details of when a Load/Reload fee will apply and how much it will be.

  1. Using Your Prepaid Card

A Prepaid Card may only be used by the person to whom the Prepaid Card was issued. In the case of an additional or secondary Prepaid Card, that Prepaid Card may only be used by a person nominated by the primary cardholder. The Prepaid Cards are otherwise non transferable, and You are not permitted to allow any other person to use the Prepaid Card.

You can use Your Prepaid Card worldwide anywhere the Visa Brand Mark is displayed, as well as over the telephone and online, as long as You have sufficient funds on Your Prepaid Card. Cash can be accessed 24/7 at ATMs wherever the Visa Brand Mark is displayed.

The Prepaid Card may not be used for preauthorised regular payments, for gambling, or for any illegal purposes. Limits apply to daily cash withdrawal (ATM) transactions, and other limits may be applied to the amount of spend and the number of transactions You can perform for Your protection.

These limits can be found in the Product Leaflet. Detailed instructions on how to use Your Prepaid Card are found in the Using Your Card section of the Website. You will need to follow these instructions when using Your Prepaid Card.

All payments made using Your Prepaid Card shall be in its Denominated Currency. If You are paying for goods and services in another currency, the amount payable shall be converted at a conversion rate Visa set at the time they process Your transaction. A Foreign Transaction Fee will apply, see the Product Leaflet.

When loading Your Prepaid Card and paying in another currency, the applicable exchange rate will be shown at the time of the transaction.

We will deduct the value of Your transactions from the balance on Your Prepaid Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by You, see the Product Leaflet for details of Our fees.

The Prepaid Card belongs to Us. We may ask You to stop using Your Prepaid Card and return it to Us or destroy it.

We may at any time suspend, restrict or cancel Your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following:

  • We are concerned about the security of Your Prepaid Card account or Prepaid Cards We have issued to You;
  • We suspect Your Prepaid Card account is being used in an unauthorised or fraudulent manner; or
  • We need to do so to comply with the law.

If We do this, We will tell You as soon as We can or are permitted to do so after We have taken these steps.
We will issue You with a replacement Prepaid Card if after further investigations We believe that such circumstances no longer apply.

Like other payment cards, We cannot guarantee a merchant will accept Your Prepaid Card. We may also refuse to pay a transaction:

  • if We are concerned about the security of Your Prepaid Card or We suspect Your Prepaid Card is being used in an unauthorised or fraudulent manner
  • if there are insufficient funds on Your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees
  • if there is a negative balance on Your Card, We may require You to make up the shortfall and, until there are Available Funds on Your Card, We may restrict or suspend the use of Your Card
  • if We have reasonable grounds to believe that You are acting in breach of this Agreement
  • if We believe that a transaction is potentially suspicious or illegal (for example, if We believe that a transaction is being made fraudulently)
  • or because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

If We refuse to authorise a transaction, We will, if practicable, tell You why immediately unless it would be unlawful for Us to do so. You may correct any information We hold and which may have caused Us to refuse a transaction by contacting Us on +44 (0)20 3059 1209.

  1. Authorising Transactions

Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series of or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.

A Prepaid Card transaction will be regarded as authorised by You where You authorise the transaction at the point of sale by following the instructions provided by the merchant to authorise the transaction, which includes:

  • entering Your PIN or providing any other security code
  • signing a sales voucher
  • providing the Prepaid Card details and/ or providing any other details as requested
  • waving or swiping the Prepaid Card over a card reader
  • inserting a Prepaid Card and entering Your PIN to request a cash withdrawal at an ATM
  • making a request for a cash advance at any bank counter

Authorisation for a transaction may not be withdrawn (or revoked) by You after the time We have received it. However, the following transactions may be withdrawn if You give notice to the merchant (providing a copy of the notice to Us) where:

  • any transaction which is agreed to take place on a date later than the date it was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place. We may charge You an Administration Fee if a transaction is revoked by You under this Condition (see the Product Leaflet for details).

We will pay the funds required by the merchant to cover the transactions authorised by You within 3 days of Us receiving their request. A transaction (payment order) will be received as follows:

  • for purchases and ATM transactions, at the time We receive the transaction settlement instruction from the merchant acquirer or ATM operator;
  • for other transactions which are communicated directly to Us, at the time You ask Us to complete the transaction.
  • If, in relation to;
    (a) purchases and ATM transactions, We receive the transaction instruction from the merchant acquirer or ATM operator; or,
    (b) other transactions communicated directly to Us, You ask Us to complete the transaction after 2pm, the transaction instruction or request will be deemed to have been received by Us on the following business day.
  1. Cancellation and expiry of Your Prepaid Card

You have a legal right to cancel Your Prepaid Card up to 14 days after You receive the Prepaid Card without being charged any applicable Redemption Fee – this 14 day period is known as the “Cooling-Off Period” (this does not apply to renewal or replacement cards, only Your original Prepaid Card).

Under this Agreement, You also have the right to cancel Your Prepaid Card at any time after the 14 day Cooling-Off Period, and or redeem some or all of Your funds which remain on Your Card. You can cancel Your Prepaid Card by sending an email to Us using the Contact Us function on the Website or by contacting Our Customer Service and confirming that You have destroyed Your Prepaid Card.

We may also cancel Your Prepaid Card for any reason by giving You at least 2 months notice:

  • if You break an important part of these Terms and Conditions, or repeatedly break these Terms and Conditions and fail to resolve the matter in a timely manner;
  • if You act in a manner that is threatening or abusive to Our staff, or any of Our representatives;
  • if You fail to pay fees or charges that You have incurred or fail to put right any shortfall (see Condition 14)
  • in the event of Your death.

We may also cancel this Agreement or suspend Your Prepaid Card immediately if We believe Your Prepaid Card is deliberately being used by You to commit fraud or for other illegal purposes. If We do this We will tell You as soon as We are permitted to do so.

Your Prepaid Card will be valid for the period ending on the expiry date set out on Your Prepaid Card.

You will not be able to use Your Prepaid Card after its expiry date. However, We will issue You with a new Prepaid Card prior to expiry of Your existing Prepaid Card provided You have made transactions on Your Prepaid Card within the six months prior to its expiry date and/or there is sufficient funds on Your Prepaid Card account to cover any renewal fee before expiry of Your existing Prepaid Card. We will not issue You with a Prepaid Card if You advise Us not to.

If Your Prepaid Card is cancelled, We will immediately block Your Prepaid Card so it cannot be used.
See Condition 11 below for information about Your rights to have unused funds returned to You.

  1. Inactivity fees

An Inactivity Fee may be applied to Your Prepaid Card account following each period of 12 consecutive months of inactivity. Please refer to the Product Leaflet for full information about fees.

  •  For the purpose of these Terms and Conditions inactivity is defined as a period where there is no change to Your Prepaid Card account balance, excluding balance changes as a result of any fees or adjustments applied by Us.
  • The fee, if applicable, will be deducted from the 13th month onwards until such time as either activity resumes on the Prepaid Card account, the balance reaches zero or Your Prepaid Card is cancelled or expires and in either case is not renewed/replaced.
  • The Inactivity Fee is non-refundable and We will not accept any claims for reimbursement
  1. Keeping Your Prepaid Card secure

You should treat Your Prepaid Card like cash. If it is lost or stolen, You may lose some or all of Your money on Your Prepaid Card, in the same way as if You lost cash in Your wallet or purse. As a result, You must keep Your Prepaid Card safe and not let anyone else use it.

When You are issued with Your PIN, You must memorise it as soon as You receive it and then destroy the notification. You must keep Your PIN secret at all times. Do not reveal it to anyone. If You find Your PIN hard to remember, You can change it at most ATMs, by simply selecting the “PIN services” option. Note, some ATM operators may charge a fee for this service.

We recommend that You check the balance on Your Prepaid Card regularly online at the Website. We will provide You with Your Prepaid Card balance and a statement of recent transactions either by electronic means or on Our secure webpage at any time. Your statement will show:

  • information relating to each Prepaid Card transaction which will enable it to be identified
  • the amount of the Prepaid Card transaction shown in the currency in which the transaction was paid or debited to the Prepaid Card account
  • the amount of charges for the transaction
  • the date the transaction is authorised or posted on to the Prepaid Card account

Your Passcode/Access code is needed to activate Your Prepaid Card or access Your Prepaid Card details on the Website. When You are issued with Your Passcode/Access code You must immediately memorise it and delete the text or email notification. Do not write it down or share it with anyone.

  1. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments

If You know or suspect that Your Prepaid Card is lost or stolen, or that the PIN or password is known to an unauthorised person, or if You think a transaction has been incorrectly executed or is unauthorised You must tell Us without undue delay (but in respect of unauthorised/incorrectly executed transactions not later than 13 months after the date of the debit):

  • By calling Us on: +44 (0)20 3059 1209 at any time; or
  • At any time by reporting Your Prepaid Card as lost or stolen via Our website by logging in to Your Prepaid Card account; or
  • At any time via text message by simply texting CARD STOP STOLEN or CARD STOP LOST to Our Lost or Stolen Card Contact Number +44 7786 200690.

If an unauthorised transaction takes place We will immediately refund the amount of the transaction after You notify Us of the loss, theft, misappropriation or unauthorised use of Your Prepaid Card. However, We will investigate claims before making a refund if there is evidence to suggest that either You have acted fraudulently or that You have deliberately or grossly negligently failed to comply with Your obligations in relation to the Prepaid Card.

You will be liable for losses up to a maximum of £50 resulting from unauthorised transactions arising from the use of Your lost or stolen Prepaid Card, or from the misappropriation of Your Prepaid Card where You have failed to keep its personalised security features safe. However, if Our investigations show that any disputed transaction was authorised by You, or You have acted fraudulently or have intentionally, or with gross negligence, not complied with Your obligations regarding the security of Your Prepaid Card, You may be liable for all losses (including losses We suffer) because of the use of the Prepaid Card.

In certain circumstances, a transaction will be initiated but not fully completed. Where this happens, this may result in the value of the transaction being deducted from the Prepaid Card balance and therefore unavailable for use – We refer to this as a “hanging authorisation” or “block”. In these cases, You will need to contact Our Customer Service team and present relevant evidence to show that the transaction has been cancelled or reversed.

  1. Our liability

We will not be liable for any loss arising from:

  • any cause which results from abnormal or unforeseen circumstances beyond Our control, consequences which would have been unavoidable despite all Our efforts to the contrary; or
  • a merchant refusing to accept Your Prepaid Card; or
  • Our compliance with legal and regulatory requirements;
  • Us suspending, restricting or cancelling Your Prepaid Card or refusing to issue or replace it in accordance with Condition 4 above;
  • loss or corruption of data unless caused by Our wilful default; or
  • any acts or omissions that are a consequence of Our compliance with any national or European Union law.

From time to time, Your ability to use Your Prepaid Card may be interrupted, e.g. when We carry out maintenance. If this happens, You may be unable to load Your Prepaid Card, or unable:
(a) to use Your Prepaid Card to pay for purchases or obtain cash from ATMs and/or
(b) to obtain information about the funds available in Your Prepaid Card and/or about Your recent Prepaid Card transactions.
We will not be liable for any loss arising from such interruptions. We are also not liable for:

  • business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
  • any indirect or consequential loss arising from Your total or partial use or inability to use Your Prepaid Card, or the use of Your Prepaid Card by any third party.

Our liability shall be limited as follows:

  • where Your Prepaid Card is faulty due to Our fault, Our liability shall be limited to the replacement of the Prepaid Card, or, at Our choice, repayment to You of the Available Funds on Your Prepaid Card; or
  • where sums are incorrectly deducted from Your Prepaid Card due to Our fault, Our liability shall be limited to payment to You of an equivalent amount.

In all other circumstances of Our default, Our liability will be limited to repayment of the amount of any Available Funds on Your Prepaid Card.

Nothing in this Agreement shall exclude or limit any regulatory responsibilities We have which We are not permitted to exclude or limit, or Our liability for death or personal injury.

  1. Returning funds or refunding a transaction on Your Prepaid Card

The Funds on Your Prepaid Card:

You may request the funds on Your Prepaid Card account to be returned at any time. To do so, You must contact using the Contact Us facility on the Website requesting a return of funds. If You wish to cancel Your Prepaid Card, please refer to Condition 6 above. When We process the return of funds, We may charge a Redemption Fee (see the Product Leaflet) in the following cases:

  • You request a return of funds before termination or expiry of this Agreement;
  • You cancel this Agreement – before any agreed termination or expiry date (except if You cancel the Prepaid Card in the 14 day Cooling-off Period referred to in Condition 6; or if the cancellation results from a change by Us to this Agreement under Condition 13);
  • You request return of funds more than one year after the date of termination or expiry of this Agreement.

We will not return the funds on Your Prepaid Card account if You send Us a request for funds to be returned more than six years after the date or termination or expiry of this Agreement.

After deduction of the applicable Redemption Fee Your funds will be returned to You on the payment instrument that You used to fund the Prepaid Card. We reserve the right to see proof of Your ownership of the payment instrument before transferring the funds to it. To enable Us to comply with Our legal obligations (including, without limitation, anti-money laundering obligations), We may ask You to provide Us with certain information before We can process Your refund request.

Where the currency of the funds amount to be returned is different to the currency of the payment instrument that You used to fund the Prepaid Card We will convert this before We return the funds You. Please note that exchange rates vary and also contain a buy/sell spread and therefore the exchange rate on any returned funds You receive will differ from the rate when You loaded the funds onto Your Prepaid Card. We will apply Our exchange rate on the day and will inform You of the exchange rate at the time when the funds are returned.

We have the right to withhold funds where We are concerned about fraud or other security issues.

If there are any funds remaining on Your Prepaid Card one year after the date of termination or expiry of these Agreement and You have not requested a return of the funds or not provided Us with all necessary information to enable Us to return the funds a Dormancy Fee (see the Product Leaflet) will be payable and will be deducted from Your Prepaid Card account balance. The Dormancy Fee is to cover Our costs of maintaining records of the remaining balance of funds until such time as You do make a request for the funds to be returned or supply Us with all necessary information to enable Us to return the remaining balance of funds to You or such balance is reduced to zero by the deduction of the Dormancy Fees (as the case may be).

The provisions of this Agreement that give You the right to request a return of funds and Us the right to charge a Redemption Fee and/or a redemption of funds-related Dormancy Fee will survive the termination or expiry of this Agreement.

  1. Refunding Transactions

You may be entitled to claim a refund in relation to transactions where:

  • the transaction was not authorised in accordance with these Terms and Conditions;
  •  We are responsible for a transaction which was incorrectly executed after You notified Us in accordance with Condition 9 above;
  •  a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than You could reasonably have expected taking into account normal spending patterns on the Prepaid Card or the circumstances of the transaction. A claim for a refund in the circumstances set out above will not be accepted if the amount of the transaction was made available to You at least 4 weeks before the transaction date or if the claim is made more than 8 weeks after being debited to Your Prepaid Card account.
  • a claim for a refund of an unauthorised/incorrectly executed transaction will not be accepted unless We were notified of the unauthorised/incorrectly executed transaction within 13 months of the debit date.
  1. Changes to this Agreement

We may change this Agreement by notifying You by e-mail, on the Website at least 2 months before the change is due to take effect. The notices and up-to-date version of this Agreement will always be available on the Website. You should check the Website regularly for such notices and changes. You will be taken to have accepted the notified change unless You tell Us that You do not agree to the change prior to the change being effective. In that event, We will treat that notice as notification that You wish immediately to terminate. In such circumstances We will return any balance on the Prepaid Card in accordance with Condition 12 above and You will not be charged a Redemption Fee.
We may make immediate changes to the exchange rate used to convert foreign transactions between two currencies as applicable.

For all transactions made in a foreign currency You can find out what the applicable exchange rate was at the time of the transaction via the Visa website.

  1. The Fees and Limits

We do not charge any fees for checking Your online balance and transactions. However Your use of Your Prepaid Card may be subject to fees, please see the Product Leaflet. You can also find these fees on our website.

You should be aware that other costs may exist that are related to the Card but are not paid via Us or imposed by Us, for example when You use Your Prepaid Card at an ATM, You may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.

If We decide to increase or impose any new fees, We will tell You by e-mail, text, or post, at least two months before any changes take effect.

Under normal circumstances, if any payment is attempted that exceeds the Available Funds on the Prepaid Card the transaction will be declined. In certain circumstances, a transaction may take Your Prepaid Card, or any additional Prepaid Card into a negative balance – this will normally be where the merchant has failed to seek authorisation for the transaction. In these cases, We will attempt to recover some or all of the money from the merchant if We can, providing that We are satisfied that You have not deliberately used the Prepaid Card or any additional Prepaid Card in the manner that would result in a negative balance. We will deal with such instances on a case by case basis, but where there is a negative balance on Your, or any additional Prepaid Card, We may require You to make up the shortfall and, until there are Available Funds on Your, or any additional Prepaid Card, We may restrict or suspend the use of them.

You agree that once We make the shortfall known to You by e-mail, text or post, We will charge You for the shortfall amount and You must repay it immediately. We may charge the amount of the shortfall from any other Prepaid Cards that You hold with Us, to any other payment method which You may designate at that time, or any payment methods You may have used in the past or have registered with Us, or against any funds which You may subsequently load onto Your Prepaid Card or on any additional Prepaid Card ordered by You.

Until We are reimbursed the shortfall amount, We may suspend Your Prepaid Card and any additional Prepaid Cards connected to You. In addition, We reserve the right to charge You an Administration Fee for each transaction that You make using Your Prepaid Card or any additional Prepaid Card that results in a shortfall or increases the shortfall amount on them.

  1. Your details

You must let Us know as soon as possible if You change name, address, phone number or e-mail address by contacting Our Customer Service team. If We contact You in relation to Your Prepaid Card, for example, to notify You that We have cancelled Your Prepaid Card or to return funds to You by cheque, We will use the most recent contact details You have provided to Us. Any e-mail to You will be treated as being received as soon as it is sent by Us. We will not be liable to You if Your contact details have changed and You have not told Us.

You have the right to request details of the personal information that is held about You, and You may receive this by contacting Our Customer Service team. Where legally permitted, We may charge for this service.

  1. Data protection

In purchasing the Prepaid Card and using it, You agree that We can use Your personal information in accordance with Our Privacy Policy. OurPrivacy Policy is set out on Our Website, it includes details of the personal information that We collect, how it will be used, and who We pass it to. You can tell Us if You don’t want to receive any marketing materials from Us.

  1. Disputes with merchants

If You have any disputes about purchases made using Your Prepaid Card, You should settle these with the person You bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with Your Prepaid Card. Remember that once You have used Your Prepaid Card to make a purchase We cannot stop that transaction.

  1. Communication

If You have an enquiry relating to Your Prepaid Card You can contact Us by phone, post or email, see the Contact Details at the top of these Terms and Conditions.

If Your Prepaid Card has been Lost or Stolen, You can call Our 24/7 Customer Service telephone line on +44 (0)20 3059 1209. Local rate charges from UK landlines apply and from abroad international rate charges may apply.

  1. Complaints

The Prepaid Card programme is managed by WEX Europe. If You are unhappy in any way with Your Prepaid Card or the way it is managed, tell Us by contacting Us on support@currencywallet.com so We can investigate the circumstances for You. Any complaints You have will be dealt with quickly and fairly.

If the issue cannot be resolved, You may contact Us at IDT Financial Services Limited, Attention: Customer Services, PO Box 1374, Gibraltar.

If We cannot resolve Your issue, then You may contact the Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar;
telephone: +350 200 40283; fax: +350 200 40282; e-mail: psdcomplaints@fsc.gi; website: www.fsc.gi.

  1. Fund Protection

The Gibraltar Deposit Guarantee Scheme does not cover e-money issued by Us or claims made in connection with Our issuing e-money. There is no scheme to compensate holders of e-money issued by Us in cases where We are unable to satisfy claims against Us in relation to e-money.
As a responsible e-money issuer, IDT Financial Services Limited ensures that once it has received Your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by Your Prepaid Card. In the event that IDT Financial Services Limited becomes insolvent funds that You have loaded which have arrived with and been deposited by IDT Financial Services Limited are protected against the claims made by creditors.

  1. Assignment

We may assign the benefit and burden of this Agreement to another company at any time, on giving You 2 months prior notice of this. If We do this, Your rights will not be affected

  1. Moving to a new prepaid card

We may transfer Your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than IDT Financial Services Limited at any time. Before We do this, We will give You 2 months notice of the new Prepaid Card arrangements and the new Prepaid Card Agreement.
Unless You advise Us within the 2 month period that You do not want a new Prepaid Card from the new Prepaid Card issuer, You agree that We can automatically move the unused balance on Your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.

  1. Governing law

This Agreement is made in English. All communications with You will be in English. This Agreement will be interpreted in accordance with the laws of England and Wales and subject to the non-exclusive jurisdiction of the English courts

  1. Prepaid Card issuer

The Card is an electronic money (“e-money”) product, regulated by the Financial Services Commission (“FSC”), Gibraltar. Your Prepaid Card is issued by IDT Financial Services Limited pursuant to a license from Visa Europe. IDT Financial Services Limited is regulated and authorised by the Financial Services Commission, Gibraltar.Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. At all times the Card remains the property of IDT Financial Services Limited.
The Prepaid Card is an electronic money (“e-money”) product, regulated by the Financial Services Commission (“FSC”), Gibraltar. RegisteredOffice:
57-63 Line Wall Road, Gibraltar.Registration number 95716.
Your Prepaid Card is the property of IDT Financial Services Limited and is not transferable to anyone else. For foreign exchange services We use FTT Global Limited which is registered with HM Revenue & Customs (Registration number 1223114) and with the Financial Services Authority (FRN 503228) for the provision of payment services.

Currency Wallet Product Leaflet

If you purchased your Currency Wallet Card Online from www.currencywallet.com the Product Leaflet for your card can be found here.

If you purchased your Currency Wallet Card in-store from one of our retail partners the Product Leaflet for your card can be found here.

The following Product Leaflet and the above Terms and Conditions govern Your possession and use of Your Prepaid Card. 

  1. Our Websitehttp://www.currencywallet.com

Copies of these Terms and Conditions and this Product leaflet can be found on Our Website.

  1. Fees and Limits:The following fees also apply to the use of Your Prepaid Card

Card Purchase

FREE subject to minimum load

Additional Card Purchase

€4, $5 or £3

Monthly / Annual Management Fee

FREE

Point Of Sale Transactions in denominated  currency

Euro  & US Dollar Card transactions in denominated currency: FREE

Worldwide Card: a 3% transaction fee applies for transactions in GBP.

ATM Transactions*
* some ATM providers may apply surcharges

FREE for Euro Card withdrawals.

FREE for US Dollar Card withdrawals.

FREE for Worldwide Card withdrawals in non-denominated currency.
£2.00 for Worldwide Card withdrawals in GBP.

Exchange Rate (load)

Euro & US Dollar Card: Current rate specified on Website.

Exchange Rate (spend in non-denominated currency)

3% is added to the conversion rate Visa set at the time they process Your transaction. Current rate specified on Website.

Card Load or Top Up

FREE by Debit Card, Credit Card 2.5% of load value online. Please see in store for in store loading fees.

Lost and Stolen block

FREE: Online & by SMS*
or by phone where UK local call rates from landlines apply.
* you may incur charges from your network for data usage or using SMS service

Customer service telephone enquiries

UK local call rates from UK landlines per minute

Online balance and transaction enquiry

FREE (mobile data charges may apply)

SMS balance and transaction enquiry or card status change

€0.15 or $0.15 or £0.15 per SMS message. Please note, you may also incur additional charges from your network for using this service.

Card Replacement Fee (including expired cards)

€4, $5 or £3

PIN Issue/Re-issue

FREE for issue / €1 or $1 or £1 for re-issue

Cancellation or Redemption Fee

€6 or $8 or £5

Administration Fee

€12 / $15 / £10

Inactivity Fee

€2.50 / $3 / £2 per month

Dormancy Fee

€1.25 / $1.50 / £1 per month

Card Validity

As set out on Your Card

Delivery Fees

As specified on Website

The following load limits apply to the usage of the Prepaid Card by card currency:

Load Limits

FDD (Full Due Diligence)

SDD (Simplified Due Diligence, where applicable) 

Minimum Load Amount

€30 or $40 or £25 per load

€30 or $40 or £25 per load

Maximum Load Amount

€4,500 or $5,500 or £3,750 per day

€625 or $715 or £460 per day

Maximum Card Balance

€9,000 or $11,000 or £7,500

€2,500 or $2,875 or £1,875

Maximum number of loads per day

2

2

The following maximum spend limits apply to the usage of the Prepaid Card by card currency:

Spend Limits

FDD (Full Due Diligence)

SDD (Simplified Due Diligence, where applicable) 

Purchases per day

10 or €2,400 / $3,200 / £2,000

5 or €1,000 / $1,150 / £750

ATM Cash Withdrawals per day

5 or €350 / $450 / £300

5 or €150 / $170 / £110

Accumulated Purchases

40 or €9,600 / $12,800 / £8,000**

150 or €1,350 / $1,530 / £1,000*

Accumulated ATM Cash Withdrawals

20 or €1,400 / $1,800 / £1,200**

150 or €460 / $540 / £350*

* per year

** per 4 days

If You use Your Prepaid Card at an ATM, You may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.

  1. Loading Methods

The card may be loaded online.

  1. Returning Funds

Funds may be returned through Customer Services or in-store.